Frequently Asked Questions

Q How much notice do I need to give?

It is recommended to book as far in advance as possible to ensure all items and requirements are available for your special day to avoid disappointment.

Q Why are your hire prices so affordable?

Love Lane Designs is a home based business  and this is reflected in the prices.  Friendly, obligation free appointments with Amanda for viewing items, discussing requests, options and ideas, are held at Bridal Blitz, 13 Castlemaine St, Kirwan.

Q What areas do you service?

Townsville

Q Do you decorate other events too?

Yes, Love Lane Designs loves to assist with other events too. With many great suppliers, so many products can be ordered in especially for your event, or if you’re looking for particular hire items not listed on the site, simply phone or send an email with your requirements and Amanda will do her best to source them for you at the best possible prices.

Q I would like to have you set up but I already have my own centrepieces,  is this okay?

Of course! Amanda is happy to help with as little or as much as  you require.

Q Is there a showroom where your products can be viewed?

Appointments for viewing items, discussing requests, options and ideas, are held at Bridal Blitz, 13 Castlemaine St, Kirwan.

Q How do I book Hire Items?

Simply fill out and send the quote request  form and you  will be replied to within 48 hours. Alternatively, send your query by email to amanda@lovelanedesigns.com.au or contact her by phone. After discussing your requirements, you will be provided with an itemised quote detailing all of your requirements, if you are happy to proceed with the order you will be required to pay a bond and return the hire agreement form. Your order/services required are then formally booked in. Bond amounts are pending on amount of hire items ordered. Bonds are returned within 48 hours of the items being returned.

Payment requires finalisation at least two weeks prior to your required date.

Any changes required (more or less chair covers etc) will be price adjusted accordingly for you. Cancellation notice is required at least 4 weeks prior to the event date and you will be refunded in full.

Q What happens if any of my hire items are damaged or go missing?
It is normal business practice for a hire business to hold a bond in the event that something may go wrong. Should any of your hire items be damaged or go missing from your event, we will use your bond to rectify the situation. Bond amounts are added to quotes as they are dependent on the total order of  hire items.

Q Do you set up and pack down my event?
You can choose to DIY, or take the worry out of your day with delivery, collection, setting up & packing up available for a reasonable price. The setting up and packing down is done in accordance with your venue’s specifications. Set up and pack down costs are set according to the location and amount of items you require.

Q What are your business hours?
The event industry is not a Monday to Friday 9am to 5pm job, so therefore Love Lane Designs is flexible with hours! Amanda understands that people work,  she is happy to meet outside of normal working hours and is also available on weekends. If you send an email, it will be replied to within 2 days. If you would like to make an appointment, a suitable time and day will be arranged that suits you.

Q How can I make payment?

Direct deposit or cash, eftpos facilities available at Bridal Blitz.